Delete your N33 account

How to delete

• In the app: Account, then Delete account.
• On the website: use Delete my account below while signed in. You can also reach this page from Account, Details, Learn more.
• By email: write to support@n33.ai from the account's own address. We check the address and schedule the deletion, and a confirmation email follows.

What happens

• The account is disabled at once and signed out on every device.
• N33 Pro is cancelled at once, with no refund, and is not restored if the account is.
• One email confirms the date.
• The account is deleted for good 30 days later.

Restoring

Sign in with any method before the date and choose Restore account. After the date the account cannot be restored.

What is deleted

At the final deletion, 30 days after the request:

• The profile (name, email, picture), sign-in methods and sessions
• Chats with their messages and files
• The images and videos made in Studio and the tools, including Library files
• Energy history (the ledger), Pro usage and daily usage counters
• The payment records we hold
• Product analytics (within minutes of the final deletion)
• The reports the account filed and their media copies

What is kept, why and for how long

• Your energy account: the balance, the rewards record, your invite code and a normalised form of your email address. Kept so the welcome and invite rewards cannot be claimed again on the same mailbox. Kept with no end date.
• Moderation pause records: counts, times and categories, never content. Kept so a pause cannot be shed by deleting the account. Kept with no end date.
• Stripe invoices and the Stripe customer: the accounting record, kept by Stripe as tax and accounting law requires.
• A deletion record: your account id and the time. Kept to keep analytics erasure and restores honest. Kept with no end date.
• Database backups: encrypted at rest by our storage provider, used only for disaster recovery: nightly ones for about 16 days, a monthly one for up to 12 months.
• Analytics backups: product analytics are erased within minutes of the final deletion. Analytics backups made before then are kept for up to 38 days, used only for disaster recovery.
• The archive of our previous database: data from before October 14, 2026, kept with no set end date.

Because the energy account is kept, a new account on the same address will not get welcome or invite energy again.